Terms and Conditions of Sale – Business to Consumer

Issue date: 13th June 2019

1. Interpretation

1.1 Definitions

In these conditions the following definitions apply:

Business Day: means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

Conditions: means the terms and conditions set out in this document as amended from time to time.

Contract: means the contract between the Supplier and the Customer for the sale and purchase of the Goods and/or

Services comprising these Conditions, the Order and the Order Acknowledgment.

Customer: means the person who purchases the Goods and/or Services from the Supplier.

Data Protection Legislation: means the UK Data Protection Legislation and any other legislation relating to personal data

and all other legislation and regulatory requirements in force from time to time which is binding in the UK and applies to a

party relating to the use of personal data (including, without limitation, the privacy of electronic communications).

Delivery: means delivery of the Goods to the Delivery Address or collection of the Goods from the Supplier’s premises, as

set out in the Order Acknowledgement (and the terms Deliver and Delivered shall be construed accordingly).

Delivery Address: means the location set out in the Order Acknowledgement where the Goods are to be Delivered or the

Services are to be performed by the Supplier.

Force Majeure Event: has the meaning given in clause 11.

Goods: means the goods (or any part of them) supplied or to be supplied as set out in the Order Acknowledgement.

Intellectual Property Rights: means patents, rights to inventions, copyright and related rights, trade marks, business names

and domain names, ri ghts in get -up, goodwill and the right to sue for passin g off or unfair competition, rights in designs,

rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential i nformation

(including know -how and trade secrets ), and all other intellectual property rights, in each case whether registered or

unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to

claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist no w or

in the future in any part of the world.

Order: means the Customer’s order for the Goods and/or Services, whether submitted orally over the telephone or in writing,

via email, letter, purchase order, via the Websites or otherwise, as the case may be.

Order Acknowledgment: means a written acknowledgement sent by the Supplier to the Customer confirming acceptance

of an Order.

Services: means the services supplied or to be supplied by the Supplier to the Customer as set out in the Order

Acknowledgment.

Specification: means the specification of the Goods as quoted by the Supplier pursuant to a request by the Customer,

including any related plans and drawings, that are explicitly agreed in writing by the Customer and the Supplier relating to

the specification of such Goods.

Supplier: means Truma Limited, a private company limited by shares, registered in England and Wa les with company

number 03566380 with registered office at Park Lane, Dove Valley Park, Foston, Derbyshire, DE65 5BG. The Supplier can

be contacted on 01283 587900 or by email to customerservices@trumauk.com or info@powrtouch.com.

UK Data Protection Legislation: means all applicable data protection and privacy legislation in force from time to time in

the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and

Electronic Communications Directive (2002/58/EC) (as updated by Directive 2009/136/EC) and the Privacy and Electronic

Communications Regulations 2003 (SI 2003/2426) as amended.

Warranty Period: has the meaning set out in clause 7.2.

Websites: means www.truma.com or www.powrtouch.com

1.2 Construction

In these Conditions, the following rules apply:

• (a) A person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality).
• (b) A reference to a party includes its personal representatives, successors or permitted assigns.
• (c) A reference to a statute or statutory provision is a reference to such statute or provision as amended or reenacted. A reference to a statue or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
• (d) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
• (e) A reference to writing or written includes emails but excludes faxes.

2. Acceptance Of Orders

2.1 The prices for Goods and/or Services provided by the Supplier, as shown on the Websites or contained within a quotation

issued by the Supplier, shall not constitute an offer to purchase. A quotation, where applicable, shall only be valid for a period

of 30 days from the date of issue.

2.2 An Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions.

2.3 If the Supplier is unable to accept the Order, it will notify the Customer in writing as soon as reasonably practicable. For the

avoidance of doubt, each Order and Order Acknowledgement issued shall constitute a separate Contract.

2.4 The issuing of data or materials or any other preliminary requests for information or negotiations shall not be deemed to

constitute acceptance of an Order.

2.5 Any samples, drawings, descriptive matter, or advertising produced by the Supplier and any descriptions or illustrations

contained in the Supplier’s catalogues, brochures or other marketing material in relation to the Goods and/or Serv ices are

produced for the sole purpose of giving an approximate idea of the Goods and/or Services described in them. They shall not

form part of the Contract or have any contractual force.

2.6 The Customer is responsible for ensuring that the terms of the Order and any Specification submitted by the Customer are

complete and accurate in all respects.

2.7 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on

any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not

set out in the Contract.

2.8 These Conditions apply to all Contracts and apply to the exclusion of all other terms and conditions notified by the Customer

to the Supplier. No amendment to these Conditions will be accepted by the Supplier, unless specifically agreed to in writing,

and silence on the part of the Supplier shall not constitute a valid acceptance of any variations or amendments to these

Conditions or to the Contract.

2.9 The Supplier reserves the right to refuse to accept Orders for any reason whatsoever and shall have no liability to the

Customer in respect of the Supplier exercising its rights under this clause.

3. Prices

3.1 Goods and/or Services comprising the Orders will be invoiced at the price as confirmed to the Customer in the Order

Acknowledgement.

3.2 Some Orders may be subject to minimum quantities as set out from time to time by the Supplier. Where an Order is submitted

and does not meet the minimum quantity requirement, the Supplier shall notify the Customer in writing giving them the option

of increasing the quantity of Goods and/or Services ordered to meet the minimum requirements or to withdraw the Order.

3.3 The Supplier may, by giving notice to the Customer at any time up to 10 Business Days before delivery (Increase Notice),

increase the price of the Goods and/or Services to reflect any increase in the cost of Goods and/or Services that is due to:

• (a) any factor beyond the Supplier’s control (including foreign exchange fluctuations, increases in taxes and dut ies, and increases in labour, materials and other manufacturing costs);
• (b) any request by the Customer to change delivery date(s), quantities or types of Goods ordered, or the Specification; or
• (c) any delay caused by any instruction of the Customer or fa ilure of the Customer to give the Supplier adequate or accurate information or instructions.

3.4 Where the Supplier serves an Increase Notice pursuant to clause 3.3 above and such price increase is not acceptable to

the Customer, the Customer shall have the right to cancel the Delivery or performance of the Goods and/or Services (as

applicable) affected by the increase in price by giving written notice to the Supplier within 5 Business Days of the date of the

Increase Notice (Objection Notice). If an Objection Notice is not given within 5 Business Days of the date of the Increase

Notice, the Customer will be deemed to have accepted the price increase and shall be charged for the Goods and/or Services

accordingly.

3.5 All prices stated by the Supplier within the Order Acknowledgment or within a quotation issued by the Supplier are inclusive

of VAT.

4. Terms Of Payment

4.1 Unless otherwise set out in the Order Acknowledgement or agreed in writing by the Supplier, the Customer shall pay for

Goods and/or Services immediately upon an Order Acknowledgement being issued by the Supplier by credit or debit card

such details to be submitted to the Supplier at the time of the Order. The Customer may only pay for Goods and/or Services

by cheque with the prior written approval of the Supplier.

4.2 All payments made by the Customer to the Supplier under the Contract shall be in English Pounds Sterling, unless otherwise

agreed by the Supplier.

4.3 If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, the Customer

shall be liable to pay interest on the overdue amount at the rate of 8% per month above the base rate of the Bank of England

from time to time in force. This clause 4 .3 shall not prejudice any right that the Supplier may have to demand immediate

payment of the full amount owed from the Customer. The Supplier shall, in addition to the interest set out in this clause, be

entitled to recover from the Customer any costs incurred by the Supplier in relation to recovering such late payment from the

Customer.

4.4 The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding

(except for any deduction or withholding required by law). The Supplier may at any time, without limiting any other rights or

remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the

Customer.

5. Performance And Delays

5.1 It is the Supplier’s desire to attempt to accommodate the delive ry requirements of its Customers. Therefore when placing

an Order, the Customer should specify the approximate date upon the Goods are to be Delivered and/or Services are to be

performed (as applicable) and the Supplier will use its reasonable endeavours to comply with the Customer’s request.

5.2 Any dates quoted for Delivery and/or performance of the Services (as applicable) in the Order Acknowledgment are

approximate only, and the date of Delivery and/or performance of the Services (as applicable) is not of the essence. The

Supplier shall not be liable for any delay and/or failure in Delivery or performance of the Services (as applicable) that is

caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate instructions for Delivery

or performance (as applicable), including special requirements for the Deliver y Address, or any other instructions that are

relevant to the Delivery and/or performance of the Services (as applicable).

5.3 The Customer must provide the Supplier with all required technical information, data and all documentation that the Supplier

reasonably requests . If Delivery and/or performance of the Services (as applicable) are delayed due to outstanding

information as detailed in this clause 5, the Supplier shall not be liable.

5.4 If the Supplier suffers delay in performance due to a Force Majeure Event , the date of Delivery and/or performance of the

Services shall be extended by a period of time equal to the period of the delay. The Supplier will give written notice to the

Customer as soon as practicable after becoming expressly aware of any such delay.

5.5 Any item of the Goods on which Delivery is delayed as a result of any avoidable action by the Customer may be placed in

to storage by the Supplier, at the Customer’s risk, and the Customer shall pay all charges for storage and other incidental

expenses directly incurred by Supplier as a result of the delay.

5.6 The Customer shall ensure;

• (a) accurate information is provided to the Supplier as to the Delivery Address; and
• (b) that they have suitable personnel and levels of security Delivery or performance of the Services (as applicable).

5.7 The Supplier shall have no liability in the event the Customer does not comply with clause 5.6.

6. Delivery, Title And Risk In Goods

6.1 The Supplier reserves the right to Deliver by instalments. Each instalment shall constitute a separate Contract. Any delay in

Delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

6.2 The Supplier shall Deliver Goods to the Delivery Address or, where the Order Acknowledgement states that Goods will be

collected by the Customer from the Supplier’s premises, make Goods available for collection (as applicable). Delivery shall

take place and risk in the Goods shall transfer to the Customer:

• (a) where the Supplier’s carrier unloads the Goods at the Delivery Address , upon the Goods being placed on the ground at the Delivery Address; or
• (b) where the Customer is responsible for unloading the Goods at the Delivery Address (which they shall do at their own cost), immediately upon the Goods being made available to the Customer, its age nts or representatives for unloading at the Delivery Address or
• (c) where Goods are to be collected by the Customer from the Supplier’s premises, when the Goods are made available by the Supplier for collection by the Customer.

6.3 If the parties agree th at the Goods are to be collected from the Supplier ’s premises then, unless otherwise agreed, the

Customer shall collect the Goods within 7 Business Days from being notified that the Goods are ready for collection. If the

Goods are not collected by the Customer within the specified period the Supplier may despatch the Goods to the Customer

at the Customer’s expense and risk and/or store the Goods at the Customer’s expense and risk until despatch or collection.

The Supplier and the Customer agree that the Supplier’s proof of delivery shall constitute evidence of Delivery.

6.4 If the Customer fails to take or accept or by their own actions causes Delivery of the Goods to be delayed then except where

such failure or delay is ca used by a Force Majeure Event or the Supplier’s failure to comply with its obligations under the

Contract:

• (a) delivery of the Goods shall (in the case of Goods to be collected by the Customer) be deemed to have been completed at 9am on the day on which the Supplier notified the Customer that the Goods were ready for Delivery or (in the case of Goods delivered to the Customer) be deemed to have been delivered at the date and time shown on the Supplier’s proof of delivery; and
• (b) the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).

6.5 The Customer shall check the Goods as soon as reasonably practicable following Delivery and shall notify the Supplier in

writing of any incorrect items or damages to or shortages of Goods within 7 calendar days of the date of Delivery. Where

the Customer fails to give notice pursuant to this clause 6.5, they shall be deemed to have inspected and accepted the

Delivery.

6.6 Notwithstanding Delivery, title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in

cash or cleared funds) for the Goods and any other goods and/or services that the Supplier has supplied to the Customer,

in which case title to the Goods shall pass at the time of payment of all such sums.

6.7 If, at any time prior to title in the Goods passing to the Customer:

• (a) the Customer commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that being notified in writing to do so;
• (b) the Customer is made bankrupt or is subject to any personal insolvency proceedings; or
• (c) the Customer’s financial position deteriorates to such an extent that in the Supplier’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; then, without limiting any other right or remedy the Supplier may have at any time:
• (i) require the Customer to deliver up all Goods in its possession; and
• (ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.

6.8 Unless otherwise agreed between the Supplier and the Customer in writing, the costs of delivery and packaging for Goods

shall be as set out in the Order Acknowledgment.

7. Warranty For Goods

7.1 In addition to the Customer’s statutory rights set out in clause 8 and subject to the Supplier having received payment in full

from the Customer for the relevant Goods, and subject to clause 7.4 below, the Supplier warrants that on Delivery, and for

the duration of the relevant Warranty Period (which is set out opposite the respective Goods in clause 7.2 below), the Goods

shall:

• (a) conform in all material respects with their description and, where relevant, any applicable Specification;
• (b) be free from material defects in design, material and workmanship;
• (c) be of satisfactory quality within the meaning of the Sale of Goods Act 1979; and
• (d) be fit for the purposes held out by the Supplier.

7.2 The warranty period applicable to clause 7 .1 for the Goods sold by the Supplier (each a “ Warranty Period”) shall be as

follows:

• (a) any Powrtouch branded part or spare – 1 year from the date of Delivery;
• (b) any Truma branded part or spare – 2 years from the date of Delivery; and
• (c) any Powrtouch or Truma branded caravan mover – 5 years from the date of Delivery.

7.3 Subject to clauses 7.1 and 7.2 above, if:

• (a) the Customer gives notice in writing to the Supplier within 7 Business Days of the discovery that some or all of the Goods do not comply with the warranty set out in clause 7.1;
• (b) the Supplier is given a reasonable opportunity to examine such Goods; and
• (c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Customer’s cost, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full. Any repair, maintenance or replacement work undertaken by the Supplier that is not covered by the war ranty contained in this clause 7 shall be invoiced to the Customer at the price quoted to the Customer by the Supplier prior to the necessary work being undertaken which shall be payable immediately upon the repair, maintenance or replacement work being undertaken by the Supplier.

7.4 The Supplier shall not be liable for the relevant Good’s failure to comply with the warranty set out in clause 7.1 in any of the

following events:

• (a) the Customer makes any further use of such Goods after giving notice in accordance with clause 7.3;
• (b) the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade;
• (c) the defect arises as a result of the Su pplier following any drawing, design or specification supplied by the Customer;
• (d) the Customer alters or repairs such Goods without the written consent of the Supplier;
• (e) the defect arises as a result of fair wear and tear, wilful damage, negligence, a bnormal storage or working conditions or as a result of the Goods being dismantled by anyone other than the Supplier;
• (f) the Goods differ from the Specification as a result of changes made to them so they comply with statutory or regulatory requirements;
• (g) the Goods are used beyond their Specification;
• (h) the Goods no longer comply with the warranty set out in clause 7.1 as a result of any mechanical, chemical, electrolytic or other damage caused by any means not linked to a defect in the Goods; or
• (i) the defect in the Goods is of a cosmetic nature only, including but not limited to paint damage caused by use of the Goods, and the defect does not affect the fitness for the purpose held out by the Supplier under clause 7.1(d).
• (k) the goods are used for a purpose other than that intended, or the goods are used for a commercial purpose.

7.5 Except as expressly provided in this clause 7, the Supplier shall have no liability to the Customer in respect of the Goods’

failure to comply with the warranty set out in clause 7.1.

7.6 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to

the fullest extent permitted by law, excluded from the Contract.

7.7 Where the Customer purchases Powrtouch branded Goods and the Customer then disposes of s uch Powrtouch branded

Goods to a third party during the applicable Warranty Period, the warranty provided in clause 7.1 shall only be assignable to

the third party for the balance of the Warranty Period in circumstances where the Customer or relevant third party contacts

the Supplier within 30 Business Days of the disposal of such Powrtouch branded Goods by the Customer to the third party

and the Customer or relevant third party provides the necessary information required by the Supplier to assign the benefit of

the warranty to the third party and also the required assignment fee, as set by the Supplier from time to time, is paid to the

Supplier by the Customer or relevant third party.

7.8 The Supplier may, in addition to the Customer’s statutory rights set out in clause 8 and those rights set out in this clause 7,

be afforded enhanced warranty terms by the Supplier in relation to certain Goods , such terms being set out in a specific

written agreement between the Supplier and the Customer.

8. Problems With Goods And Cancellation

8.1 The Supplier is under a legal duty to supply Goods that are in conformity with the Contract. Nothing in these Conditions will

affect the Customer’s statutory rights.

8.2 The Consumer Rights Act 2015 state s that Goods supplied by the Supplier must be as de scribed, fit for purpose and of

satisfactory quality. During the expected life of the Goods, the Customer’s statutory rights entitle them to the following:

• (a) up to 30 days from the date of Delivery – if the Goods are faulty, then the Customer may request a refund, repair or replacement.
• (b) after 30 days but up to six months from the date of Delivery – if the Goods are faulty, the Customer may request a repair or refund, ultimately to be decided by the Supplier. If a repair is not possible then the Customer wil l be entitled to a refund in most cases.
• (c) after six months from the date of Delivery– if the Goods can be expected to last up to six years, the Customer may be entitled to request a refund or replacement if the Customer’s Goods are faulty. Alternatively, t he Customer may be entitled to some of the purchase price for the relevant Goods as a refund.

8.3 The warranty provided in clause 7 above will not affect the Customer’s statutory rights as described in this clause 8.

8.4 If the Customer wishes to exercise their statutory right to reject the Goods, the Customer must either return the Goods to

where they were purchased, post them back to the Supplier or allow the Supplier to collect them. The Suppler shall pay the

costs of postage or collection in this scenario.

8.5 Otherwise than as permitted by the Consumer Rights Act 2015 and/or any other relevant statute, statutory instrument,

legislation or regulations in force from time to time, the Customer is not entitled to cancel any Contract without the express

written consent of the Supplier and any such cancellation will be on such terms as the Supplier considers reasonable.

9. Intellectual Property

9.1 As between the Customer and the Supplier, all Intellectual Property Rights arising out of or in connection with the Goods

and/or Services shall belong to the Supplier absolutely.

9.2 The Customer shall keep the Supplier indemnified against all liabilities, costs, expenses, damages and losses (including but

not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal

costs (calculated on a full indemnity basis) and all other professiona l costs and expenses) suffered or incurred by the

Supplier as a result of or in connection with any claim brought against the Supplier for actual or alleged infringement of a

third party’s Intellectual Property Rights arising out of, or in connection with, the provision of the Goods or performance of

the Services by the Supplier as a result of the Supplier following any drawing, design, specification or any other document

or material supplied by the Customer.

10. Limitation Of Liability

10.1 Nothing in these Conditions shall limit or exclude the Supplier’s liability for:

• (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
• (b) fraud or fraudulent misrepresentation;
• (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
• (e) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

10.2 Subject to clause 10.1, the Supplier shall under no circumstances whatsoever be liable to the Customer, whether in contract,

tort (including negligence), breach of statutory duty, or otherwis e, for and loss of profits, loss of sales or business, loss of

agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or

damage to goodwill and indirect or consequential loss.

10.3 Save in respect of those heads of loss excluded in clause 10.2, the Supplier’s total liability to the Customer in respect of:

• (a) damage to property caused by the negligence of the Supplier’s employees, agents or representatives in connection with the Contract shall be limited to £1,000,000 for any one event or series of connected events; and
• (b) all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the value of Goods and/or Services provided under the Contract under which the liability arises.

11. Force Majeure

Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform, any of its obligations

under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control (a Force

Majeure Event).

12. Assignment And Subcontracting

12.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or

obligations under the Contract.

12.2 The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or

obligations under the Contract without the prior written consent of the Supplier.

13. Variation

Except as set out in these Conditions, any variation to the Contract, including the introduction of any additional terms and

conditions, shall only be binding when agreed in writing and signed by the Supplier.

14. Severance

14.1 If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal o r

unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and

enforceability of the other provisions of the Contract shall not be affected.

14.2 If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were

deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

15. Notices

15.1 Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed

to that party at its registered office ( in the case of the Supplier ) or to the address set out in the Order (in the case of the

Customer) and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier or email.

15.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address

referred to in clause 15.1; if sent by pre-paid first class post or recorded delivery, at 09:00 on the second Business Day after

posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent

by email, one Business Day after transmission.

15.3 The provisions of this clause 15 shall not apply to the service of any proceedings or other documents in any legal action.

16. Waiver

A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of

any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract

or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of

that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the furth er

exercise of that or any other right or remedy.

17. Third Party Rights

Unless otherwise expressly stated or agreed between the Supplier and the Customer in writing, the Contract does not give

rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

18. Data Protection

18.1 The Supplier and the Customer will comply with all applicable requirements of the Data Protec tion Legislation, including

maintaining their respective internal Data Protection policies, including but not limited to an appropriate privacy policy, a copy

of such policy for the Supplier being available on the Websites. This clause 18 is in addition to, and does not relieve, remove

or replace, a party’s obligations or rights under the Data Protection Legislation.

18.2 The Supplier and the Customer acknowledge that for the purposes of the Data Protection Legislation, the Customer is the

controller and the Supplier is the processor.

19.3 Without prejudice to the generality of clause 18.1, the Customer will ensure that it has all necessary appropriate consents

and notices in place to enable lawful transfer of the personal data to the Supplier for the duration and purposes of the

Contract.

19.4 Without prejudice to the generality of clause 18.1, the Supplier shall, in relation to any personal data processed in connection

with the performance by the Supplier of its obligations under the Contract:

• (a) process that personal da ta only on the documented written instructions of the Customer unless the Supplier is required by the Data Protection Legislation to otherwise process that personal data. Where the Supplier is relying on the Data Protection Legislation as the basis for processing personal data, the Supplier shall promptly notify the Customer of this before performing the processing required by the Data Protection Legislation unless the Data Protection Legislation prohibits the Supplier from so notifying the Customer;
• (b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological developmen t and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
• (c) ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and
• (d) not transfer any personal data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
• (i) the Customer and/or the Supplier has provided appropriate safeguards in relation to the transfer;
• (ii) the data subject (as defined in the Data Protection Legislation) has enforceable rights and effective legal remedies;
• (iii) the Supplier complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred; and
• (iv) the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the personal data;
• (e) assist the Customer, at the Customer’s cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
• (f) notify the Customer without undue delay on becoming aware of a personal data breach;
• (g) at the written direction of the Customer, d elete or return personal data and copies thereof to the Customer on termination of the Contract unless required by the Data Protection Legislation or any other applicable law to store the personal data; and
• (h) maintain complete and accurate records and information to demonstrate the Supplier’s compliance with this clause 18 and immediately inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.

19. Confidentiality

19.1 Each of the Supplier and the Customer undertakes to the other that it sh all not disclose to any person any confidential

information concerning the business, affairs, customers, clients or suppliers of the Supplier or the Customer (as applicable),

except as permitted by clause 19.2.

19.2 The Supplier and the Customer may disclose the other’ confidential information:

• (a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out their respective obligations under the Contract. Each of the Supplier and the Customer shall ensure that their respective employees, officers, representatives, subcon tractors or advisers to whom the other’ confidential information is disclosed comply with this clause 19; and
• (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

19.3 Neither the Supplier not the Customer shall use the other’s confidential information for any purpose other than to perform its

obligations under the Contract.

20. Governing Law And Jurisdiction

The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including noncontractual dispute or claims), shall be governed by, and construed in accordance with, English law, and the parties

irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.