Shipping & Returns

Returns Policy

We want you to be happy with your purchase. If you’re not, you can return the product to us within 14 days. Please enclose the delivery note or invoice with your reason for the return, and we’ll either refund or exchange it. Just send the parts back in an unused and resaleable condition.

If the product is faulty, you have 30 days to return the product for a full refund or exchange.

All spare parts purchased through the website come with a 12-month manufacturer’s warranty. Any faulty parts will be covered by this warranty.

Please send any products back to:

Returns Department, Powrtouch, Truma Ltd, 2000 Park Lane, Dove Valley Park, Foston, South Derbyshire, DE65 5BG

This does not affect your statutory rights.