Thank you for the new ECB. It arrived this morning and has sorted the problem.
I can't get over the quality of the service!
Ian and Janice Williamson
We would like to take this opportunity to thank you and your team for the excellent customer service we received following our email advising of a fault on our mover.
The man you sent out (Doug) was an excellent ambassador for your company and we cannot praise him too highly.
He fitted us in before our planned holiday and he kept us informed at every stage of the process.
We are happy for you to forward this email to anyone who may wish to know how pleased we are with your customer service.
Ian and Janice Williamson
Andy has just called and we’ve sorted it.
Can I offer my most sincere thanks for your efforts and patience. Truly excellent service.
Kind regards, Peter Poulter
Extremly thankful for the service we received when our motor mover failed, we had moved the caravan to allow access for work on our rear garden but when we tried to move it back on completion it didn't work. Caravan was left with no way of hitching the car to move it and much too heavy to push. We rang up and the helpful man talked us through a few things but came to the conclusion the box needed to be replaced. Unfortunately due to Covid engineer not able to visit until after the current lockdown, so he told us what was needed to be done and asked how did we feel about replacing it ourselves if he sent one out, seemed straight forward so agreed. The very next day the box arrived and was easily replaced by ourselves and now thankfully the caravan is back where it should be and can now be taken for it's service on the 3rd of December which we would've had to cancel.
Tom & Mandy Mitchell
We are writing to compliment Andy in your technical support section.
Recently when we came to go away one of the evolution movers on the caravan failed to engage and we could not move it. We read the documentation and then phoned support as we couldn't do what was in the documentation.
Andy was superb. With his aid I was able to remove the cover and get the mover to engage. We then could go away on our short holiday after lockdown.
This makes it sound simple it was not.
I am severely brain injured. I have to be escorted outside my home and I have limited ability to undertake even simple tasks. Removing the cover was not easy, even with the aid of a rubber mallet. Andy guided me, was patient and understanding, and reassured me throughout the process, which took some time.
The service provided was excellent. We can certainly say that we would recommend you movers and company to anybody considering one. When we change our caravan we will ensure we have them fitted again.
Tom & Mandy Mitchell
I would like to thank Mr Brian Haddon in your Technical/ customer service. For his outstanding customer service in relation to issues with my caravans motor mover. Excellent work Brian
Thanks Ian Benton
Jeannie & Stuart Hoddinott
Can I just say how impressed I am with your customer service, superb thank you.
I sent my handset off, it arrived with you, then fully repaired, returned and works perfectly.
Patrick kept me in the loop and phoned to explained what had been done to repair the handset.
It was then returned, next day complete with instructions on how to remap the handset and controllers.
Thanks again, fantastic service!
5 star Google review.
I had a Powrtouch Evolution Automatic Motor Mover fitted to my new Lunar Venus 460/2. Unfortunately, after only 4 uses the unit failed. I contacted the Technical Support at Powrtouch where I spoke with Andy King. I discussed the problem with him and it was agreed that the control box was at fault. This all happened during the lockdown period caused by Covid-19 and to save time he would send me a replacement box which I could fit myself; he was very patient in explaining all that I would need to do. I'm pleased to say that I managed to fit the box OK and all is running fine. Subsequently I have had occasion to speak again with Mr King on the subject of probable incorrect fitting by the dealer, he was very helpful and that matter is now in hand. I would like to thank Mr King and the company for the sort of customer service that I wish was more prevalent in larger national companies.
TREVOR AND ANNE MERCER
I would like to take this opportunity to thank you for your prompt and efficient responces to my request for assistance regarding my powrtouchs failure to work. Mechanical and elecrical devices are, and will allways be susceptible to breakdown, and in these circumstances it is rewarding to have a reliable company to who takes a pride in its product and puts a strong emphasis on customer service. My wife and I could not believe how fast and how efficient the company dealt with our problem. MANY THANKS
TREVOR AND ANNE MERCER
At a time when people are so quick to complain I just want to give a shout out to Powertouch for their 1st class service in sorting out my motor mover under their no quibble warranty! Emailed responses within 20 mins(3 mins on one occasion!) and phone calls from their engineer when he said he would! From first email enquiring how to go about sorting the issue to having an engineer out and the problem sorted has only taken 2 weeks, and that included the engineer coming up from South of Leeds twice as he could do the repair satisfactorily the first time! Top quality service and only wish more companies were like this!
Had some issues with the AWD Powrtouch motor movers on the caravan we just bought, I dealt with Rob and Andy, both very knowledgeable and very helpful guys, nothing was to much trouble for them, I had to get some replacement parts, these all arrived swiftly and when fitted the problem was resolved. If and when I need to upgrade the movers I have I would definitely go for Powrtouch movers in the future. Thanks for all the help.
I was told by the mechanic who serviced my van that Powertouch had an excellent customer service - WOW!
Within days of sending my email, Andy called me to get a better understanding of my problem and advised an engineer would be in touch. A couple of days later Trevor Thorpe contacted me and arranged to meet me at the van on Sunday 31st May, a week after my original email!
Trevor identified the fault and replaced the main unit. He then serviced the drives and then took time to explain how the motor mover worked in detail, something nobody has done before and this is my second unit.
Trevor was bang on time, extremely courteous and efficient and recognised social distancing requirements.
I was very impressed from start to finish!
Hello Phil. I would like to let you know Rob Earl, technical services manager, has been supporting me with issues regarding my motor mover. He went above and beyond what I expected in trying to help me. He was professional, courteous and a pleasure to speak with. He had endless patience talking to me on the phone regarding the motor mover.
I contacted Powrtouch today and he replied within 10 minutes.
He is a credit to your company and I could not have been happier with his response. Please record this.
thank you so much. i emailed yesterday, just wanted to thank you for getting back to us so quickly, we spoke with one of your engineers what a really
helpful kind man, helped us out so much. an asset to your company. thank you so much Thomas Claridge.
We phoned today 27th December as one of our movers were not engaging. Lovely man talked us through sorting the problem. Thank you very much.
What a FANTASTIC Company.
My initial contact was with a man called Brian. He did the 'above and beyond' to help me out.
I was all most at the point of having to cancel my holiday when Brian found me a Knight in shining armor, called Richard.
Richard travelled for over 2 hours to get to me. Richard calmed me down and fixed the problem. What fantastic service.
I highly recommend them both. . 5 stars with lots of ++++++
THANKS SO MUCH FOR SAVING MY HOLIDAY.
Thanks for your visit to replace the motor on our 2yr old mover.I like the no quibble 5yr guarantee you give with your movers.A big thankyou to Trevor one of your engineers for coming out on Sunday morning and doing a wonderful job, he is a very helpful and pleasant chap.
I needed a new cover for one of my motor movers on my caravan as one of the attaching spigots had broken in the process of removing it. I spoke to Mark and Andy at Powrtouch and explained the situation. Mark was extremely good at providing me with technical assistance and Andy was extremely generous in providing me with replacement covers without charge. Overall I was very impressed with the service. 10/10 guys. Well done. Phil
Posted by Paul Evans service provided to Mike Evans, excellent Team lead by Alex Thompson and Simon Field Engineer of Powrtouch Customer Support, very prompt response jointly solved the problems very quickly.
Excellent service with good communications. I found the technical help and support extremely useful. I have no hesitation in recommending Powrtouch. Thank for your help.
First time caravan owner with new Bailey Unicorn iv twin axle Pamploma.Had fitted the powrtouch mover, what a great piece of kit. Used it for the first time to manoeuvre the van in between two other vans in barn storage. Absolutely simple to use. Could play with it all day.
Great aftersales service as well from powrtouch who I contacted with a question. Quick response with the answer to my query. Brilliant throughout, highly recommended product and after sales.
Alex showed great initiative solving our problem with the motor mover and Richard came back from holiday to replace the mover. Brilliant
The technical team, and in particular Alex Thomson, were absolutely brilliant in their help and advise for replacing an actuator which was faulty and replaced under waranty with no fuss or delay.
Wonderful service and would recommend them wholeheartedly !
Well done !
Roll pin shear first time out on mover. Mobile engineer sent to check out system and repair. Excellent professional service sorted out by Alex.
Fantastic after sales service. Really helpful! Thanks
Excellent service, my unit fail just out of warranty they helped out when found unit had failed completely, and an arrangement was reached with cost of replacement part, cant but be happy with outcome
We had an issue whilst on a campsite in North Devon over 100 miles from home. Whilst our motor mover had worked perfectly when we were getting the caravan off the drive and onto the campsite pitch it wasn't working when we needed to move it.
We called and spoke to Mark at PowrTouch and he took us through all the possible issues and managed to remotely guide us on how to put the issue right (it was a faulty connection on one of the motors.) This was a huge help as we wouldn't have been able to put the van back on the drive at home without the motor mover.
Excellent customer service and support
Spoke with Alex. Very professional and helpful. Identified problem with simple diagnostics and replacement unit was shipped to me next day. Great service, Thanks
Unfortunately had a problem with one of the four motors on my AWD motor mover. checked it myself and came to the conclusion that the problem was with the motor assembly itself. Called powrtouch and spoke to Alex Thomson who was very helpful. We agreed that as I could remove the motor myself he would arrange to have my motor collected, this was done with no problems. within a few days he contacted me to say that he had tested the motor and believed that it had developed a fault, he arranged to ship a new one out which I have fitted and solved the problem. Thanks to Alex for your support, help and efficiency to resolve the fault
Had a problem with my Motor Mover. The bar connecting one side to the other sheared off. The mover was only fitted back in March, so contacted Powrtouch.
Their customer support agent Alex was very helpful.
After sending details of fault, motor serial numbers and a couple of pictures showing damage.
Alex arranged for their local engineer to contact us to make an appointment to come and fix it.
The engineer , Trevor, arrived when he said he would, carried out repair and checked everything was working.
All work carried out under warranty.
Great service, excellent company.
Great movers and Alex provided great support.
Had a problem with how a new Powrtouch Evolution had been wired by the dealer & phoned Powrtouch tech support and was put through to Alex Thomson.
Alex was extremely helpful & knowledgeable about the product, gave me the exact advice I needed and ensured the parts required were sent out that day.......good old fashioned customer support as it should be! Top Guy! Excellent, 5 stars!
Went to move caravan for holiday to Devon movers not working, phoned Powrtouch customer service who ran me through a procedure but still no good. They took my phone number and said an engineer would phone us, later engineer Trevor phoned and said he would be out early next day so we agreed. Phone rang later Trevor said he was on his way to us tested and fitted new part great job and excellent service and a big thank you to Trevor for going the extra mile.
Received prompt and very helpful response to a query regarding a spare part for my 10 year old motor mover.
They had the required part in stock and will be shipping it carriage free.
Over the weekend I was readying my caravan for a forthcoming trip. I needed to move it so that I could connect my car and check the lights etc. When I tried to use the powrmover nothing happened. I checked the manual and discovered what the flashing lights on the unit meant. On Monday morning I rang Powrtouch and explained my problem. I was led through a check list and then left to do a couple of other checks. I rang back and left a message stating I suspected the PCB was faulty.
My call was then returned and I was told a service engineer had a spare part and could be contacting me shortly. The engineer rang me and told me he would arrive in ten minutes.
He duly arrived and set to work. He agreed with my diagnosis fitted a new PCB, ran and checked the unit.
From first to last contact I was treated with politeness and understanding by everyone. When I said I was preparing for a trip this coming weekend they went out of their way to ensure I had a working product. My heartfelt thank to all especially Alex Thompson my telephone contact and the service engineer who did a very quick efficient job. Frank S
The staff took a lot of time and trouble to help identify and then supply the part I needed for the Powrtouch electric motor. Very friendly and efficient service - many thanks.
Just wanted to say thanks for you help.
Had the upgrade from Evolution Twin to Evolution AWD fitted yesterday by your engineer Trevor from Dudley.
I can't praise him enough, he was extremely courteous, made a tremendously neat job, he communicated well when arranging the fitting and I met him at the storage site at exactly the time arranged.
Top marks, 100 out of 100.
Manufacturer of quality caravan motor movers. Excellent customer service.