Hi, I recently placed an order for a replacement engagement wrench, we had mangled the old one and were really stuck as we couldn't use the motormover. I wanted to thank yourselves for a great service, website was easy to use, delivery was quick. Thank you again
Carol and Pete Elms
Dear Sales Team
A huge thank you for your help and extremely quick dispatch. The new remote arrived less than 24 hours after my call.
The motor mover is happy and so are we!
Carol and Pete Elms
Thankyou for your time and quick response .
Excellent service and communication on your part.
Have a great day.
Again Many thanks.
Martin attended today and resolved the issue. I’d like to thank you, your fitter Martin and your Technical Manager for your exemplary service. I shall report such on the Swift Owner’s Facebook site.
I’m a very happy owner and user of your product.
John McCurdy OBE
Mrs S Robey-Lount
Many many thanks. What an excellent service, so quick, so efficient, what a breath of fresh air. Will recommend to all i can. Many thanks, kind regards.
Please use my comments about your response to my Powrmover problem as a testimonial in any way you see fit.
“From arriving home from France with a broken Powrtouch mover, to a phone conversation with Phil re. possible solution, to parts ordered and delivered, to their fitting by your engineer, on my drive: 11 days at a very reasonable cost of £161.00.
And all this for a 19 year old mover.
Outstanding service, many thanks.”
Hi Andy. Re my motor mover. Your engineer attended today and has done the repairs. He took the trouble to show what caused the problem and what to do to prevent further issues. Many thanks for your prompt action. This must be one of the best service I’ve experienced for many a year. Pete Allen
RE: FW: Powrtouch Serial No;; PWRT/1/2522
Thanks Andy Your company has the most prompt customer service ever. Dave
Last Friday I called you when my motor mover packed up.
The advice I received on the phone, and the subsequent speedy replacement was really appreciated.
Thank you for a great service.
Thank you very much for everything you have done for me. I have made the necessary payment and look forward to getting this unfortunate issue sorted at your convenience.
You personally, and Powrtouch have delivered service of the highest order and I am proud to be able to recommend your services and product accordingly.
John McCurdy OBE
Dear Andy K, many thanks for your prompt attention to the repair of the Powrtouch mover, your assistance is greatly appreciated, as a result we will recommend Truma to friends, family and other caravan users
Many thanks again. Regards Brian & Gwladys
Back home after our holiday in beautiful Derbyshire and the Peak District. Thank you for your kind help and advice, you should get employee of the month every month. The movers are working now thanks to you.
I just wanted to say a huge thank you to Andy and Phil (Foston Derby Truma) who were incredibly helpful and kind today when I brought our broken PCB motor mover panel in for checking over. Brilliant people and great service. Andy, being a fellow caravaner totally understood the situation with us going away on Weds and needing the motor mover to be working.
I know you were already really busy, so thanks guys for going above and beyond.
Please can you pass this message on to Andy and Phil for me. Thanks.
Hello Andy King
Just to say thank you for getting the new covers sent, very impressed with your customer service!
Linda & Fred Sims
We contacted your service department this morning as we were having a problem with our motor mover, in that it wasn't working and we didn't know why. We were due to go on holiday yesterday morning, but we can only get the caravan off our drive with the mover, so we were stuck.
My husband rang and spoke to a very helpful chap who suggested that if we could bring the offending mover to Powrdrive, he would be happy to test it and advise the best thing to do. So we arrived about midday to be greeted by Phil and Andy, two super chaps who made us welcome, explained everything and then arranged for us to have a very welcome cup of coffee and biscuits whilst they sorted things out. It just took about 15 mins for them to confirm the problem, suggest and implement the solution and for us to be on our way again.
This level of service is so rare these days, that we feel the need to email and complement Andy and Phil on the over-and-above way they dealt with everything. We are very pleased to report that the mover is now working perfectly and we will be setting off on our holiday in the morning.
Many many thanks Phil and Andy - you are a credit to your company.
With kind regards
Linda & Fred Sims
R S Cox (Mr)
Dear Andy King,
This is just a brief e-mail to let you know that I have fitted the replacement ECB and the mover works perfectly!
Repeated thanks for your efforts on my behalf, which has ensured a prompt beginning to our holiday. I must also express my thanks for your patience with my many questions and your cheerfulness in answering them for me!
R S Cox (Mr)
Just a quick thank you for arranging the ‘speedy’ supply and fit of our new motor mover in time for us to go on holiday.
Many thanks and regards
You won't get better customer service anywhere!
Called with motor mover problem. Fault diagnosed by Andy instantly. Fetched new control box along with fitting instructions and up and running within an hour. Thanks so much guys.
I would like to pass on my thanks! Too often people write with complaints but I want to thank your technical dept for quite possibly the BEST customer service I have ever received, ever! Sadly I was too stressed at the time to recall the gentleman’s name, else I’d give him a personal shout out, but I’d sold my 15yr old caravan & the mover was maybe a decade old and had siezed. Stressed as it was delivery day, I thought I’d have to cancel the sale. But we were talked through step by step how to rectify the problem. Many companies would have said the unit was too old, pay for a service, etc… but no…. You guys were AWESOME and got us moving in minutes! I cannot thank you all enough!!!
Hi Carole , I have received my parts . Many thanks for your prompt dispatch and delivery. Kind regards Ronnie Welling
Order received, thank you. Legends really appreciate everything you do.
Have a great day
Good Afternoon Andy K,
Just to say that the new control box you promised arrived on time. I fitted it without
any problems yesterday and moved the caravan to its normal storage location earlier.
Thank you for the superb service.
I rang you last Saturday morning and not only got a reply but spoke to an immensely helpful man who explained how to unjam the motormover on my caravan.
Please convey my thanks to the sales/ after sales staff. I was in a complete panic when my motormover would only engage on one side and not the other. I was in an area with very poor internet connection so I could not look up youtube etc and my manual was at home.
So many thanks - he enabled me to set off on a long journey o see my elderly brother who is very ill.
I called this morning for advice on a mover that was not working properly. Thanks to simple advice I was able to resolve the issue. Very grateful to the person I spoke to
Kind regards. Rob Packham
Good morning Andy K
Just to let you know I have now fitted the replacement control box and all is working fine.
Many thanks for your quick response - very much appreciated.
Excellent customer service!
Hi. I had an evolution mover fitted early July by Jon. I had to contact you to say how absolutely delighted I am with the job, it's so neat and tidy & very professionally done. I'm so pleased I contacted you directly.
I did tell Jon how pleased I was at the time of fitting, but thought you should know as well.
Many thanks... David Fluen
I would thank powertouch. especially Andy for the quick response in dealing with the broken shaft on my power mover.
Having called power touch explaining my problem 2 days before my holiday in Cornwall he pulled out all stops to get the problem fixed . withing an hour of calling power touch I had a call from a local serve technician to arrange having the shaft replaced or repaired which was done that same day.
So once again thank you Andy you saved our holiday.
Repair to Handset
Thank you for your fantastic service.
I posted it to you on Tuesday and it has come back today, Thursday, complete with a battery.
Well done to Royal Mail too.
I had reason to phone you today about 3pm as we had a problem with our powermovrr. I just want to thank the man who gave us technical help. We followed his directions and it worked. Thank you for being so helpful. Elizabeth Shuttlewood
To Andy K
Many thanks for your help.
All fitted and working fine.
Thanx again Andy, for your prompt response and excellent product knowledge.
I would like to thank the lovely man who answered the phone to me this morning at about 11am. I'm sorry I didn't catch the name but he was so helpful and carefully explained how to fix the problem with my motor mover as it wasn't engaging on one side. The solution he suggested worked and he allowed me to get away on holiday.
I hope you can track down who it was to pass on my thanks!
Angela, a satisfied customer!
Parcel received @ 0925, many thanks for prompt service
New box of tricks fitted and working perfectly. Many thanks for all advice and excellent customer support.
Recently I was advised by my service technician there was a problem with the mounting of one of the motors on my POWRTOUCH Evolution auto and he suggested I contact your company. I spoke to Brian in the Technical(?) department and I am very impressed with the help he was able to offer. It is a breath of fresh air to be able to speak to someone who knows the product inside out and was able to pinpoint the issue and forward the parts to enable me to sort out the problem. If only customer service like yours was the norm rather than the exception. I would be grateful if you could pass my heartfelt thanks to Brian for his help.
Review left by Val Barker
starstarstarstarstar 6 days ago
After 4 years and 6 months use, our motor mover decided not to work just as we were going away! After checking and discussions with our local caravan repairer, they told us to contact Powrtouch directly as it was still within the 5 year guarantee. Wow! What service we received,it was fantastic. Hugo did some checks over the phone and decided we needed a new control unit. It was posted out to us the same day. No quibble , no argument, no fuss. Now that is what we call 5 star service.
All installed now and working great. Thank you so much. Throughly recommended.
Thank you for the great service in repairing my mover. It couldn't have been quicker or more efficient. Thanks again, Carole
Just wanted to drop a quick line to thank you for the superb service you have provided, prompt, efficient and very customer focussed. As a comparison I needed a similar product for the end of the tube on my mirrors, two with postage have cost £17 and not arrived yet!
Thanks again and have a great weekend
I had been having intermittent problems with my 4 year old caravan last week while preparing to go away. The dealer had failed to diagnose the problem properly on more than one occasion and we had to delay going as we were not roadworthy.
Somewhat out of desperation, I called the technical support guys at PowrTouch directly. After a few simple questions I was pointed to the control unit and a failure was identified. The part was clearly expensive but still under warranty and a replacement was offered without further ado. It was to be despatched to a local fitter with a fitting time to be agreed on receipt of the part. I imagined we were looking at a minimum of 5 working days which meant I had no option other than to fully cancel my plans. Not happy.
To my utter astonishment I took a call from a local fitter within 2 hours of my conversation with Andy King. They said they had the right part in the back of their van and could be with me in 30 minutes. They did exactly what they had promised and I was back in business within 4 hours of my original call. I thing Yates Caravans most definitely deserve a mention.
What fantastic customer service. I think the stars may have aligned a little bit for me but the strings were definitely being pulled at your end.
I had not had a good week but this cheered me up a lot. We got away the following morning and have had 2 days of wall to wall sun in a caravan which is working properly. Super impressed!
I have had the experience today of probably the best help line guidance that you could imagine.
I had an issue with a Powrtouch motor mover product that was not turning the rollers. Bear in mind the model I have on our folding camper, is a discontinued product.
The chap I spoke to then spent a goodly period of time analysing / fault finding the issue. This, by means of going through at length, various means of narrowing down the faulty part to the isolator switch. He even requested photos to avoid any confusion. This my wife did whilst he hung on.
The chap I spoke to in the main was named Brian. I also had some earlier assistance from his colleague named Phil.
Brian also directed us on how to order the correct isolator and that order was confirmed almost immediately.
In this day and age of throwaway parts with scant help from some manufacturers, this kind of service is rare to find and Powrtouch should be commended for this and employing people of the calibre that I experienced today 05-05-2023.
Camping holiday in France later this month can now continue.
Once again, Many Thanks.
Andy & Tech dept.
Much appreciated the help and diagnosis of my all wheel evolution ECB issue.
I fitted the replacement box for the front axle paired it up and all good.
Hopefully won't speak for a while, but very pleased with the outcome ????
Just a quick note to thank you for your swift delivery of my order.
My Powrwheel remote control stopped working just days before we were due to go away. Your sales person identified the replacement model I needed as the old one was discontinued and explained the set up process.
The remote arrived two days later and is working ok.
Just a short note to record an appreciation for the excellent service received from Brian Haddon of Powrtouch Technical department.
Following a well coordinated telephone conversation and talk/walk-through tests of my faulty Powrtouch Mover, Brian was able to diagnose that it was the CDFMD Evolution Single Electronics Control Box that was the problem and needed replacing.
So I ordered a new one which arrived next day, which I then fitted in my caravan exactly as Brian had carefully explained.
The subsequent phone call, again to Brian who patiently walked me through the handset pairing and tests to prove it was functioning properly was again very precise and professional.
Altogether a most pleasing experience, thank you.
Good morning Liz.
I would just like to thank you for the amazing customer service provided by yourself and powrtouch.
The replacement back has arrived this morning.
To Andy King,
The motor mover controller arrived this morning.I have fitted it and everything is working as it should,once again I would like to thank you for your prompt resolution to this problem,you are a credit to your company.
Dear Andy King,
Now that is first class service, and I am indeed very grateful for your part in resolving this problem so easily and so quickly, especially with the bureaucratic hiccups of purchase provenance to complicate matters.
Such a shame more companies and their employees don't follow your example!
I'm very appreciative of your efforts and the highly satisfactory resolution.
My wife and I called on Monday due to a problem with our Powrtouch Evolution.which we could not solve despite going through your checklist.
We spoke to Andy who recognised the issue very quickly and we had a working mover within 10 minutes.
This message is simply to say THANK YOU VERY MUCH!
David and Christine Witham
Hi I visited powertouch today after a phone call yesterday to have my control box tested The service we received was excellent both on the phone yesterday and the visit today I have just fitted new control box and it's working fine would you please pass on my thanks to all personnel who helped with my problems Much Appreciated
Kind Regards David and Christine Witham
Just a note to thank your staff for dealing with my enquiry, about the controller I bought for my caravan mover. It was delightful and solved the issue I had. It was so nice to speak to them and knowing your products as they did they soon got to the issue.
Regards Michael Ryan
Item received this morning at 11.30.
Superb service and thank you very much. All to easy to complain when things go wrong, but good to say thank you when things go well.
Sincerely, Ron Ward
To Andy King.
New box received and fitted,
Mover working great, best customer service ever.
Would you please pass on my thanks to Andy King. for sorting my Powertouch.
New control box easily fitted and was up and running within 30mins.
Regards - Peter Street
Allen D Coomber
Hi Andy, just wanted to say a sincere thank you for getting my Van sorted.
That was really appreciated.
Allen D Coomber
I called your engineer helpline on Tuesday this week as I had a fault on my mover. The engineer was very helpful and soon realised that the control box had a fault. He asked if I was able to fit a new box and I said this would be fine. After confirming my details and the serial no of my unit he said he would post a new unit to me. This arrived before 9.00 am on Wednesday. I fitted the new unit and the mover burst into life.
What an excellent service. Sorry but I cannot remember the engineer’s name.
Well done Powrtouch.
I have just received the roller cover. Such great service.
I can't thank you enough.
Have a great Christmas you and yours.
Good morning Andy. Just want to thank you for all your help with sorting my mover when I called last week. We have now arrived home to Belfast and the mover has been working fine so far. We enjoyed Chatsworth and had a pleasant journey home.
Pass on my sincere thanks to Rob and anyone else involved If more firms had the same customer care life would be much easier
Thanks again and have a pleasant Christmas
Kind regards. Norman
I would like to thank you for a brilliant service in respect of warranty work carried out today on one of the movers and in particular my thanks to your engineer , Ray Young , for carrying out the work in a diligent manner
Dear Mrs. Elisabeth Prince,
the ordered part was delivered by TNT and I would like to thank you very much.
They processed my inquiry and order in a very customer-friendly and competent manner.
I want to compliment you on that. I wish you all the best for the future and continued success.
Greetings from Neukirchen-Vluyn
“Many thanks indeed for all of your help in resolving the issues I’ve been having with our mover - you guys have been great, very helpful, supportive & professional.”
Over the weekend I managed to fit the new control box you sent, and everything works a treat.
Thank you for a quick and excellent service.
David J McInnes
Can I please express how grateful I am to the very patient engineer (Andy) who came to my assistance over the telephone this afternoon when the Powertouch mover on my caravan wouldn't turn on the door side.
I had just arrived on a new campsite in Spain and discovered the fault with my caravan just doing circles
The engineer was so good in diagnosing the fault remotely and took the time for this nearly 70 year old to get his old bones under the caravan and re-site the terminal on the negative wire to the motor .
David J McInnes
I would just like to thank everybody at your company for there quick response to my problem with my caravan mover. Special thanks to Andy and Phil in Customer services and Tech advise. And many thanks to Martyn who came out to our house to do the repair and his advise on matters concerning my van.
WHAT AN AWESOME TEAM YOU MAKE.
WHAT A CREDIT TO YOUR COMPANY. 12 OUT OF 10.BRILLIANT.
Thank you for your help Liz. I appreciate it.
Great support from Powrtouch, very refreshing in this industry.
Many thanks just been delivered. Please pass on my appreciation to all concerned for a fantastic service the staff could not be more helpful.
Best Regards Ian Smith
Well, your advice worked a treat, the movers are working again.
I cannot thank you enough for your help and advice, you are a absolute star.
Should we need in the future to upgrade we will certainly be purchasing Powertouch products.
RE: FW: Powrtouch classic stopped working
That's 1st class customer service.
Thank you very much.
I would like to take this opportunity to thank Andy King in your technical department. He was most efficient and helpful when dealing with my enquiry.
Tony and Sheila Carroll.
I would like to give a vote of thanks to Brian in your Technical Support department for the over the phone help I received from him last week. We had spent the previous afternoon and evening scratching our heads to no avail yet a conversation with Brian sorted the problem out.
I shall make sure to drop your excellent customer service into any online chats I have in the Facebook groups and other online forums I’m a member of, especially as the mover is several years old and out of any warranty period.
Tony and Sheila Carroll.
We recently had a problem with our Powrtorch mover whilst we were in France. Having seen some excellent reviews on the website, we telephoned from France and were taken through troubleshooting by Brian. He quickly decided that the best way to be sure to get us up and running again was to replace the box and handset. Since our son was due to arrive in France the same weekend, he arranged for the box to be sent to him express so he could bring it out to us. This involved express spedition and rapid decision making. This was excellent service and we are pleased to say we have been able to continue our holiday with a working mover. Thank you to all concerned. It was great to have immediate contact with technical support. This is rare these days and should be highly prized.
Sent from my iPhone
I’m not sure if this is the right place but it was the only way I felt I could pass on my comments. I also apologise for them being so late.
My family and I moved our caravan from Cornwall to Scotland towards the end of April and early May; with a stop at a caravan campsite just off the M5 near Gloucester.
Following our stay, we had packed up and were ready to make our next part of the trip North via the Lake District but became stuck due to the seizing of our Motor Mover.
Unaware as to what had happened or what we could do to solve the situation, we phoned Powrtouch to seek advice. Your team member was extremely helpful and guided both my Wife and I on the phone through a number of options to aid in our resolve - but to no avail.
Without hesitation, a colleague (a Welsh gentleman) was travelling home for the weekend from Dorset back to Wales and was willing to make the detour to see the caravan in person. Once he had arrived (in his crisp white shirt) he got to work with a series of tools loaned by the Warden of the campsite and spent approx. 60-90mins in the summer sun unhinging our Motor Mover from the wheels.
After this very generous offer of assistance (at no cost) and genuine care, we were able to carry on with our family holiday and return home.
My family and I cannot thank Powrtouch enough (and the Welsh gentleman) enough for their kind nature, willingness to help and unwavering support.
Mr and Mrs Godfrey
Thank you for your kind attention, received new CDFMD Classic Model 3 fitted and working perfect friendly service good delivery.
Mr and Mrs Godfrey
Last Monday I spoke with your technical team regarding my none functioning remote control for my power wheel caravan mover. After explaining the problem the man I was speaking too suggested either a repair or replacement. I opted for a replacement and was informed it would be with me the following day (Tuesday). It arrived as promised and I followed the easy to follow instructions and I am pleased to say it is working. I just wanted to say thank you to the person I spoke too for his help and advice.
Thanks for sending new ECB box.I have fitted it and all is working well. Thanks for your prompt attention much appreciated.
Subject: RE: Electronics for my Van Mover, Quotation #4065
Whoo Who! You guys rock! Thanks for your service!
Go NZ at the Commonwealth Games!
Thanks ever so much.
Just wanted to say a big thank you to your team, I had my handset in for repair and we are going away tomorrow so I was hoping to have it back by then.
I spoke to your customer services/technical team several times, so I know you were short staffed and inundated with repair requests, having spoken to them yesterday I didn’t really hold out much hope of having it back in time. To receive it today was such a pleasant surprise and I felt it deserved a few moments of my time to pass on my well deserved thanks.
In this day and age when people are too quick to moan about the service they receive I feel it’s only right to say thank you when people go out of their way to give the service I have just received.
To whom it may concern ,
Thank you very much indeed for going above and beyond on this issue .
Your Technical Engineer ( Phil) has been exemplary in his understanding of the issues of the motor mover and his resolution.
The wrench arrived this morning and everything is on schedule for a complete fix next week .
Very Best Regards
John and Linda Griffin
We are contacting you say how delighted we were with the excellent service provided by your engineer. His communication with us to make arrangements was excellent, the timings and the efficient manner in which he completed the job is very much appreciated.
We thought you would like to receive this positive feedback.
John and Linda Griffin.
I spoke with one of you engineers/ Tech support team yesterday regarding a fault on my mover.
I was collecting the caravan today from having it serviced. The engineer said if I called back once I had thew van they would talk me through some diagnostic checks
I rang today at 12.27 and an engineer spent 22 minutes with me talking me through what to do.
Unfortunately, I didn't catch his name which was a shame as he was excellent in every possible way.
My post code is ******** so hopefully you can find out who helped me and pass on my thanks
I ordered a new isolator on Thursday. The order was acknowledged and confirmed the same day.
I received the part on Saturday and fitted it that day. The mover was back on in no time flat.
Feedback for your information:-
Your appointed fitter arrived slightly ahead of schedule - 10/10
He carried out the repair in a well and organised manner in a way that inspired confidence - 10/10
He checked the unaffected side to assess for undue wear and found it to be satisfactory - 10/10
He was polite and courteous - 10/10
I have no hesitation in recommending his performance.
Many thanks for attending to the issue that arose with our motor mover
I spoke to a gentleman at your spares department yesterday, but I didn't get his name.
Anyway, I would like to say a massive thank you to him for being so helpful. The wrench arrived at the caravan site today as promised, and it engages the Powrtouch as it should.
Your customer service is first class, I only wish other companies could be the same.
Again, a massive thank you for getting me going again.
Just a line to say thanks very much for my new replacement wrench dispatched on 30/6/22 by Andy King.Great service and my mover’s working fine now.Thanks again, Regards, Andy Mainon.
Sent from my iPhone
Chris & Jane Saunders
Thank you very much for the prompt response from Phill & Martin greatly appreciated service was outstanding we were quite worried but we were assured it would be repaired as it was many thanks Chris & Jane Saunders
ATTN: SALES DEPARTMENT
I placed my order for a new Classic Single Mod 3 handset over the weekend and on Monday asked my wife to phone you and check when it might be despatched (we can only get our caravan off our property using the mover).
So, just a quick BIG thank you for despatching my order so promptly; it arrived early yesterday!
I’m sleeping a lot better now knowing we can freely move our caravan.
PS: We’ve had our PowrTouch mover for 8 years and it has given us excellent service. Thanks again!
My motor movers stopped working, I phoned Powrtouch and a technician (Andy) talked me though the reset procedure, it was quickly diagnosed my Control box was not working.
So I arranged to call in at Powrtouch near Derby for a replacement. When we arrived, the guy (Andy) who dealt with us was very friendly and helpful, sorted a replacement straight away. In my opinion Powrtouch are 2nd to none, if you need motor moves get the best, customer service is first class.
Martin from Yorkshire.
I called your number this morning at about 8.30, which was answered by Andy. I would just like to make sure he properly recognised for the excellent way that he talked me through the problem which enabled me to fix it.
A big thank you for your excellent customer services.
Please pass my regards and thanks to Andy.
J H Urwin.
Just thought i would inform you about the standard of service i received this morning from Andy.
what a great service he gave his professional and the friendly way he dealt with my enquirie was brilliant .
Good companies have good staff BUT brilliant companies that care about there customers have excellent personal working with them.
Your level of care to your customers is outstanding well done one really happy customer .
PS Please feel free to pass this on to both caravan and camping and caravan clubs.
Once again thank you yours faithfully J H Urwin.
I called your number this morning at about 8.30, which was answered by Andy. I would just like to make sure he properly recognised for the excellent way that he talked me through the problem which enabled me to fix it. A big thank you for your excellent customer services.
Please pass my regards and thanks to Andy.
Hello Customer Services,
I phoned to say thank you.
I now want to follow this up, via this email.
I wanted reiterate my thanks, for the help and support, I have received today.
Firstly, I think from Brian, and secondly from Phil who helped me resolve the issues I was experiencing with my Powertouch Evolution Caravan Mover.
They have saved our holiday.
We are in the middle of a visit to Scotland, the wet weather was enough for my wife, the issues with the mover, would have definitely led to our abandoning it.
I have dealt with your team previously, and I have always found them to be extremely calm, helpful and 100% successful.
Thank you once again.
Please pass on my grateful thanks to the gentleman I spoke to on Wednesday (13/5) concerning my caravan mover. I am sorry I did not get the persons name.
Last Monday, as I was using the mover to move our caravan through ‘a just wide enough gap’ between our house and garage, the mover failed to operate and I had to resort to manually moving the rollers off the wheels. Then, with the help of a neighbour, we were able to manhandle the caravan and hitch up to our towing vehicle and get away for a short holiday.
On Tuesday I re-checked the handset and caravan batteries to ensure they were fully functional. They were, but still the mover failed to operate at all.
Hence the Wednesday telephone call. The gentleman went through some diagnostic checks and then talk me through various procedures on the handset. Within minutes my problem was resolved.
Many thanks to your company and staff member for the prompt assistance in resolving my problem.
I want to thank you for the amazing service supplying the unit for my motor mover. It arrived at 11:30 this morning, that is what I call great customer service, I honestly didn’t expect it to arrive so quick.
I fitted it this afternoon in 15 minutes and it’s working perfectly. The mapping instructions were really straight forward too.
Thank you once again for being so helpful, if I ever need any assistance, I’ll know who to contact.
I had one of your motor movers fitted to my caravan from new by the dealer 3 years ago. My dealer has now closed down and I got a problem with the motor mover, so after looking in my instructions book I noticed the 5 year warranty.
So I called your technical helpline yesterday and got straight through to a nice guy called Phil. It took a while but he diagnosed the fault over the phone with my help at the caravan and as I was a mechanic many years ago I was happy to fit the new control panel, well this morning at 9am it arrived and I fitted it this afternoon.
The fault is now rectified. So to cut a long story short I would to say that the service I received was by far the best after sales care I have ever experienced in my life. A Great job done by Phil and fantastic warranty from Truma/Powrtouch.
Spare parts arrived on Monday.
Thanks for the excellent service
Kind regards Richard
Hi had a problem recently. I found your website really helpful for identifying spare parts needed and the support articles are excellent. A conversation with Phil in technical support was also helpful to ensure I had all i needed. The icing on there cake was the speed of delivery of the spare parts so overall thanks a brilliant customer service set up.
> Nigel Byford.
Good morning Martin.
I felt as though I should send you an email to thank the team for my various orders I made with you over the passed week. The speed off order to dispatch and receiving the items has been fantastic and it’s got my mover repaired by my wife and I up and running again like new. We were considering buying a new one so this has saved us loads off money so thank you and if you could please thank everyone else for me.
Andrew Collins recommends Powrtouch UK:
"I would like to thank Martin in Customer Support who has helped me with a replacement actuator cable. The cable had been damaged by mice and although not a valid claim under the warranty and not listed as a spare part he went the extra mile to help me. Many thanks."
Stuart Hoddinott recommends Powrtouch UK:
"Fantastic technical support, thank you! So helpful, spoke to a technician on Tuesday as I had a query on the isolator switch cables getting hot, advice given, now rectified and sorted! Thanks."
Rarely do I put fingers to keyboard to comment about good customer service given years of being in the IT service trade. However on this occasion I felt it necessary to comment about the excellent customer service we received today between 12.00 and 13.00 about an issue we had with our caravan mover.
I am not sure who I spoke to but I just wanted to comment how good he was and helped us through our issue professionally. I felt totally valued as a customer as he carefully took us through steps to resolve our issue which he has achieved.
It was excellent and we are very pleased with the outcome and how it was handled.
Amanda and Ian Noons
My husband and I discovered a problem with our motor mover just as we were preparing to go away over Easter.
We phoned Powrtouch and spoke to Martin, who then talked us through what to do to try to identify possible causes and solutions.
Martin deduced that it was likely to be the electric power box and as we were only 40 mins away he asked us to bring us the box and he’d swap it for a new one.
The original box did turn out to be faulty and once we fitted the new one we were able to get on our way!
We would like to express our gratitude to Martin for his fantastic service which saved our Easter weekend!!
A totally professional, courteous and helpful company we would certainly recommend to anyone.
Amanda and Ian Noons
Geoff has been and repaired my motor mover thank you very much to you and Geoff very much appreciated, its great to get a professional back up service from yourselves and very nice professional technician
The main purpose of this e mail is to congratulate all the people I dealt with in trying to fix my problem. You have given me exemplary customer service for which I am so grateful. It is rare these days to experience such a caring and helpful response, so I feel that such effort should be recorded with a big thank you. I would like particularly to mention Martin in the technical dept, who was very patient in talking me through various tests whilst I was on a caravan site to try and initially determine what was wrong.
I shall certainly recommend Powrtouch to all my caravanning colleagues. Well done !!
Just received the mover covers.
Thank you for a superb service.
Rev. Jay Blackburn
I want to thank you for your expert help this afternoon. My classic mover which I have had for 8 years stopped working and within 15 minutes it was back online. And I was just about to pack it up and send it for a repair - so saved me £100+ .
I have moved to motorhomes now but I will remember to recommend Power touch to caravanners. I have some wonderful stories of how it has got me out of trouble !
Please make sure your staff know they are appreciated, especiallY the tech support.
Rev Jay Blackburn
Would just like to say a massive thank you to Andy. I rang your enquiry line yesterday as my mover would only work in reverse, i was panicking a little as we’re all set to go away on Saturday. I received a new control box this afternoon. I have never dealt with a firm so professional in a very long time all I can say is fabulous. Your employees do you proud
Thank you so so much
Mandy jones. One very happy customer
Good morning Andy
I have today spoken with your technical department, regarding my mover!
I can’t speak highly enough about the help and advice I received, my problem was the switch key, when the mover was refitted, for some reason we weren’t given a genuine Powrtouch key maybe even the switch too.
Anyway today I have ordered a genuine switch and key from you to be delivered to a friends house in the area we are staying for a few days, so hopefully it will be delivered while we are here.
But the main thing is the service and advice from you at Powrtouch is brilliant .
Thank you all so much
Just wanted to convey my thanks to Liz and Carole in sales and various guys in technical for helping me with my problem with the mover on my caravan.
The part landed this morning as promised and is now fitted and doing what it should so we are now able to set off on our travels
Cheers, Neil Roberts
Hi, Thank you for the replacement hand set for my caravan mover which arrived today. A brilliant and quick service. Regards Steve Habgood
Hello, Just a quick note to say thank you for the 20 years of service my Powrtouch mover has given me. It was fitted to my 2002 Archway Barnwell when new and is still working. The van has reached end of life and the mover will be left on it when it goes back to White Arches who supplied the van and mover back in 2002. On the bright side I'm getting a new 2022 Archway Woodford and will be getting another Powrtouch mover fitted to it before delivery. I'm confident the new mover will be provide me with many years of service with the new caravan.
Had an issue with the powrtouch when I accidentally caught it on a low roundabout. Not what you need when just arrived on holiday! Called Powrtouch to see if they had anyone to help and was put through to an engineer who assured me it was a simple fix..even gave me the size of spanner required and what to do. I did what he advised and it was as simple as described and fixed in 5 minutes! The weight off the shoulders was huge. Bragging rights with the family even more!
The engineer even said to call back if required and they would help more. I was really assured that they were there to help and it backs up the quality of the product. I’m glad I bought one.
Good afternoon Brian
Thank you for the second set of stickers . You certainly have gone far beyond your
duty in helping me with my request, for this I will be eternally grateful.
My son has already made inquiries about fitting one of your movers to his Swift van,
this being has a result of your helpfulness.
I will now take part in the survey.
Thank you once again
John and Mary Whiteley
I would like to express my sincere thanks to Andy, Brian and Elliott in your technical support department for their help and advice in sorting an ongoing problem with my Powrtouch Evolution t/a Automatic Mover. I would also like to thank your local engineer Doug for his prompt and speedy response in carrying out the necessary repairs.
Gentlemen, your conduct has been exemplary and you are all a great credit to your company.
John and Mary Whiteley
Hi just to say thanks to the sales dept rang 8th September for a bung for my auto motor mover arrived 10th September what service I wish all company's were as good as yours this is the second time I've delt with you both times brilliant service Regards David Witham
Just like to say what fantastic service in sorting my mover out. Your engineer was very polite and helpful. A very happy customer
You have already been very helpful in solving my Powrtouch Evolution mover problem. Having spent almost a week trying to solve the problem of the inactive mover, your technical person talked me through it again yesterday and he identified the problem - the wrong type of isolator key. I collected our caravan from the dealer on a couple of weeks ago and after going through the quite stressful business of moving all our belongings into our new caravan we somehow came away without a mover isolator key. Rather than going back some 30 mile to collect one I sent for two isolator keys from Amazon. As soon as I told your technician what I had done he knew what the problem was. I realise now after he explained to me that the Powrtouch isolator key is of course different than ordinary isolator keys and goes deeper into the switch to turn the power on. I am hoping he has put a replacement key in the post for me. Well done Powertouch.
Thank you very much for dealing with my misadventures so quickly and efficiently. Your technician/fitter who came to our home to do the work was also extremely efficient and very friendly as well.
Many thanks Andy and Phil.
I realise that you have a huge workload at this time of the year but having spoken to Andy last Thursday, the replacement parts were delivered the following day! What fantastic service!
I have fitted the parts and have operated the system with the rollers off the wheels and it works perfectly. Many thanks again.
We recently had a problem with our mover and Doug (from Liverpool) came to the site we were staying on to carry out the repair. I wanted to say thank you to him as he had to return to his home in Liverpool to collect the right spare part – exceptional customer service.
Would just like to take this opportunity in thanking you for your excellent service in delivering remote control to my home address so that I could then manoeuvre my caravan onto my drive, wonderful service keep up the good work Paul Bishop
Just a note of thanks.
One of the Quattro motors on my 2018 caravan failed.
I contacted you yesterday at 8.30am, Doug from Liverpool arrived at 7.30 this morning and fitted a new one.
Problem fixed in less than 24 hours.
Your no quibble 5 year guarantee does “what it says on the tin”.
No jumping through hoops, no paperwork galore, no making it difficult to sort the problem out.
PowerTouch simply asked me to carry out some simple checks with them over the phone and an engineer was booked.
Very pleased with the service.
Hi would like to express why gratitude to Andy in the technical department for the assistance in working out the problem with my mover. Fantastic service a very happy customer
I have just had my caravan mover fixed.
By your engineer from Kinross
He was very professional and did a great job
I would recommend your mover and services to anyone
A satisfied customer
Hi, thank you very much for the prompt delivery , this is excellent service very much appreciated.
Tim & Sally Holder
Fao Brian ,
Thanks for your help this morning Brian and guiding a techi dinosaur through the ropes . It transpired the battery was " shot " . That was replaced and the mover now works .
We thought you were first class on the phone and it was really helpful to have someone with patience and knowledge steer us in the right direction . In future we shall remove the activation key . It was an expensive mistake !
Tim & Sally Holder
The electronics unit arrived today (thank you) and has been fitted.
Installation was straightforward with only mild cursing required.
Once fitted, the mover worked perfectly.
Again thank you for such a prompt and efficient response.
 Cursing caused by working in such an awkward position - no problems with the kit.
Just to follow up on our phone call.
Thank you very much for such a prompt response.
It's good to know that you take customer support so seriously.
Thank you again for your excellent assistance RF my powertouch issue
And advice on fault rectification which I was able to do at the motorway services
I have completed the survey in all areas as excellent
Thank you again
Regards David Elwell
I’d like to express my thanks to yourself and John, for the thorough and prompt response to our motormover issues. On this basis, I would certainly purchase another Powrtouch mover if/when needed & recommend them to our caravaning friends.
Good afternoon Carole.
It arrived this morning. Great service many thanks again. Take a pay rise.
I would very much like to thank Liz in your order department, for her help and willingness in trying to really provide me with an urgent item in my hour of need.
I wish other companies could be as efficient!!
The movers arrived today as promised, hopefully get them fitted and away.
Hi can whoever reads this can they pass on my thanks and gratitude to Andy from the tech dept. He solved the problem and gave brilliant instruction to me on the fitting of the bolt on my motormover. The job was done within minutes when I returned home. Thank you Andy for sorting out the long standing problem.
From Mr. Gordon Pickin.
R Lee (Bob)
Just a quick note to say thank you to Eliot in your customer service department for his kindness and politeness in helping me out today to fix the fault on my mover I am on holiday and would have been in real trouble when I get back home
Once Again thank you for your very professional help
R Lee (Bob)
Hi, I would like to thank Patrick for helping diagnose the problem on my evolution AWD,the electrics arrived today and 2 hours later all working perfectly,
So nice to talk to someone that can actually take the time to go through things and knows what they're talking about.
Once again many thanks.
Just wanted to say thank you to the customer support team - Andy - for providing excellent service when my evolution motor mover failed 4 years into its warranty.
A great response, off of support, urgency and promise fulfilled - what more could I have asked for.
I still have the old unit if you want to arrange collection
Thank you very much for all your help and excellent service. Engineer came as arranged and replaced one of the units.
Thank you Brian once again
It has arrived thank you and it works perfectly, better than ever! Thank you for the amazing service.
Tom Willis to Powrtouch UK
Just spoke to an amazing advisor at your company, Brian, who put us at ease and was very professional and sorted our problem with a failed unit. He also sorted putting us into your system that the caravan dealer failed to do so many thanks to you all.
Stay safe everyone.
For the attention of The Technical Manager
A note to thank your team for the excellent service provided recently, especially given the problems of Covid. Have had Pwertouch movers on many vans over the years and, although this is the first time I've had a problem, I have seen your engineers on site and heard from other caravaners about the excellent support your company provides. Initially spoke with Elliott on the Thursday when my mover failed on arrival at site. His patience was reassuring as he took me through the troubleshooting. It was decided that an Engineer visit was necessary and I was promised a call to meet me at the site I was moving to the following week. On these sites I was able to manage without the mover but it would be absolutely essential for me to get back into storage. A call from Dan, a visit on Tuesday evening and all was sorted within 3 working days. Cannot express strongly enough the positive experience I received. The competence, professionalism and friendliness of all was much appreciated.
Do feel free to use my comments if it's appropriate.
I can’t thank you enough, we are going away Friday afternoon and Cheryl who is our main driver these days will be delighted if it’s fully functioning before this as she wasn’t a caravanner before last year and doesn’t like positioning without the mover.
I’ll be sure to update the customer survey with some glowing comments once I’ve got it sorted,
Kindest regards and best wishes,
The parcel arrived safely today and I’m pleased to say the ECB has been fitted and working without any problems.
The level of service you have provided has been exceptional and we just wanted to say a big thank you, our trip tomorrow will be so much less stressful knowing the mover is working but more specifically when we return the van to storage where the parking is quite tight.
Kindest regards, I will update the survey accordingly
I just have to put pen to paper (Sorry a little old fashioned) to say a big thank you for the swift service I have just received from your company.
It started on Friday when we tried to turn our caravan around on our drive in preparation for a trip on Sunday. Motor mover only worked on side then stopped, I tried in vain but no luck so at 4.50pm we called your phone number not expecting an answer however a very helpful gentleman swiftly analysed battery issue or powertouch unit failure we agree at this time of day I would charge the battery go on holiday and ring Monday if still a problem.
Monday morning a call to you office as still no power. Once given my postcode to the operator was up to speed with all that went on three days earlier and requested the status of the battery, once I highlighted still the same a new replacement unit was in the post which I have fitted today and it worked right away.
Fantastic, swift and professional service. I will not be purchasing any other motor mover other than your on any new caravan I purchase
I wish your company all the best for the future in these hard time, please feel free to use me to promote your company.
Much appreciated for your hard work
Thanks to the helpful person that was manning the helpline on Saturday.
Diagnosed the fault and suggested looking at the motor connections - sure enough one was loose and a simple fix will hopefully set us up for touring the rest of the year.
Regards Bryan Kessie
I just wanted to email and thank you very much for sorting out the delivery of the new motor mover for our caravan and arranging for it's fitting.
Your service was very efficient and I am most grateful to your company.
My husband and I were very pleased and impressed with the fitter, Alan Berry's care and attention and his work in getting the motor mover fitted for us as promised.
We would certainly recommend both of your services.
I write to thank you for the impressive service that I have received in regard to the malfunctioning of our Evolution motor mover. Please convey our thanks to Phil and to Martin Edgington for replacing my ECB within 3 days.
Phil answered my message on the answerphone. His clear instructions enabled us to diagnose the fault. His manner was confident and reassuring, conveyed through outstanding communication skills. The replacement part was efficiently sent to the engineer.
Martin attended to my problem with efficiency. He phoned me the same day and arranged an appointment at the caravan site where we were staying. He arrived on time, was very friendly and replaced the ECB.
Thank you to both Phil and Martin for their excellent work; they have brought credit not only on themselves but on the company. Yours is an outstanding service - thank you
Thank you for the new ECB. It arrived this morning and has sorted the problem.
I can't get over the quality of the service!
Ian and Janice Williamson
We would like to take this opportunity to thank you and your team for the excellent customer service we received following our email advising of a fault on our mover.
The man you sent out (Doug) was an excellent ambassador for your company and we cannot praise him too highly.
He fitted us in before our planned holiday and he kept us informed at every stage of the process.
We are happy for you to forward this email to anyone who may wish to know how pleased we are with your customer service.
Ian and Janice Williamson
Andy has just called and we’ve sorted it.
Can I offer my most sincere thanks for your efforts and patience. Truly excellent service.
Kind regards, Peter Poulter
Extremly thankful for the service we received when our motor mover failed, we had moved the caravan to allow access for work on our rear garden but when we tried to move it back on completion it didn't work. Caravan was left with no way of hitching the car to move it and much too heavy to push. We rang up and the helpful man talked us through a few things but came to the conclusion the box needed to be replaced. Unfortunately due to Covid engineer not able to visit until after the current lockdown, so he told us what was needed to be done and asked how did we feel about replacing it ourselves if he sent one out, seemed straight forward so agreed. The very next day the box arrived and was easily replaced by ourselves and now thankfully the caravan is back where it should be and can now be taken for it's service on the 3rd of December which we would've had to cancel.
Tom & Mandy Mitchell
We are writing to compliment Andy in your technical support section.
Recently when we came to go away one of the evolution movers on the caravan failed to engage and we could not move it. We read the documentation and then phoned support as we couldn't do what was in the documentation.
Andy was superb. With his aid I was able to remove the cover and get the mover to engage. We then could go away on our short holiday after lockdown.
This makes it sound simple it was not.
I am severely brain injured. I have to be escorted outside my home and I have limited ability to undertake even simple tasks. Removing the cover was not easy, even with the aid of a rubber mallet. Andy guided me, was patient and understanding, and reassured me throughout the process, which took some time.
The service provided was excellent. We can certainly say that we would recommend you movers and company to anybody considering one. When we change our caravan we will ensure we have them fitted again.
Tom & Mandy Mitchell
I would like to thank Mr Brian Haddon in your Technical/ customer service. For his outstanding customer service in relation to issues with my caravans motor mover. Excellent work Brian
Thanks Ian Benton
Jeannie & Stuart Hoddinott
Can I just say how impressed I am with your customer service, superb thank you.
I sent my handset off, it arrived with you, then fully repaired, returned and works perfectly.
Patrick kept me in the loop and phoned to explained what had been done to repair the handset.
It was then returned, next day complete with instructions on how to remap the handset and controllers.
Thanks again, fantastic service!
5 star Google review.
I had a Powrtouch Evolution Automatic Motor Mover fitted to my new Lunar Venus 460/2. Unfortunately, after only 4 uses the unit failed. I contacted the Technical Support at Powrtouch where I spoke with Andy King. I discussed the problem with him and it was agreed that the control box was at fault. This all happened during the lockdown period caused by Covid-19 and to save time he would send me a replacement box which I could fit myself; he was very patient in explaining all that I would need to do. I'm pleased to say that I managed to fit the box OK and all is running fine. Subsequently I have had occasion to speak again with Mr King on the subject of probable incorrect fitting by the dealer, he was very helpful and that matter is now in hand. I would like to thank Mr King and the company for the sort of customer service that I wish was more prevalent in larger national companies.
TREVOR AND ANNE MERCER
I would like to take this opportunity to thank you for your prompt and efficient responces to my request for assistance regarding my powrtouchs failure to work. Mechanical and elecrical devices are, and will allways be susceptible to breakdown, and in these circumstances it is rewarding to have a reliable company to who takes a pride in its product and puts a strong emphasis on customer service. My wife and I could not believe how fast and how efficient the company dealt with our problem. MANY THANKS
TREVOR AND ANNE MERCER
At a time when people are so quick to complain I just want to give a shout out to Powertouch for their 1st class service in sorting out my motor mover under their no quibble warranty! Emailed responses within 20 mins(3 mins on one occasion!) and phone calls from their engineer when he said he would! From first email enquiring how to go about sorting the issue to having an engineer out and the problem sorted has only taken 2 weeks, and that included the engineer coming up from South of Leeds twice as he could do the repair satisfactorily the first time! Top quality service and only wish more companies were like this!
Had some issues with the AWD Powrtouch motor movers on the caravan we just bought, I dealt with Rob and Andy, both very knowledgeable and very helpful guys, nothing was to much trouble for them, I had to get some replacement parts, these all arrived swiftly and when fitted the problem was resolved. If and when I need to upgrade the movers I have I would definitely go for Powrtouch movers in the future. Thanks for all the help.
I was told by the mechanic who serviced my van that Powertouch had an excellent customer service - WOW!
Within days of sending my email, Andy called me to get a better understanding of my problem and advised an engineer would be in touch. A couple of days later Trevor Thorpe contacted me and arranged to meet me at the van on Sunday 31st May, a week after my original email!
Trevor identified the fault and replaced the main unit. He then serviced the drives and then took time to explain how the motor mover worked in detail, something nobody has done before and this is my second unit.
Trevor was bang on time, extremely courteous and efficient and recognised social distancing requirements.
I was very impressed from start to finish!
Hello Phil. I would like to let you know Rob Earl, technical services manager, has been supporting me with issues regarding my motor mover. He went above and beyond what I expected in trying to help me. He was professional, courteous and a pleasure to speak with. He had endless patience talking to me on the phone regarding the motor mover.
I contacted Powrtouch today and he replied within 10 minutes.
He is a credit to your company and I could not have been happier with his response. Please record this.
thank you so much. i emailed yesterday, just wanted to thank you for getting back to us so quickly, we spoke with one of your engineers what a really
helpful kind man, helped us out so much. an asset to your company. thank you so much Thomas Claridge.
We phoned today 27th December as one of our movers were not engaging. Lovely man talked us through sorting the problem. Thank you very much.
What a FANTASTIC Company.
My initial contact was with a man called Brian. He did the 'above and beyond' to help me out.
I was all most at the point of having to cancel my holiday when Brian found me a Knight in shining armor, called Richard.
Richard travelled for over 2 hours to get to me. Richard calmed me down and fixed the problem. What fantastic service.
I highly recommend them both. . 5 stars with lots of ++++++
THANKS SO MUCH FOR SAVING MY HOLIDAY.
Thanks for your visit to replace the motor on our 2yr old mover.I like the no quibble 5yr guarantee you give with your movers.A big thankyou to Trevor one of your engineers for coming out on Sunday morning and doing a wonderful job, he is a very helpful and pleasant chap.
I needed a new cover for one of my motor movers on my caravan as one of the attaching spigots had broken in the process of removing it. I spoke to Mark and Andy at Powrtouch and explained the situation. Mark was extremely good at providing me with technical assistance and Andy was extremely generous in providing me with replacement covers without charge. Overall I was very impressed with the service. 10/10 guys. Well done. Phil
Posted by Paul Evans service provided to Mike Evans, excellent Team lead by Alex Thompson and Simon Field Engineer of Powrtouch Customer Support, very prompt response jointly solved the problems very quickly.
Excellent service with good communications. I found the technical help and support extremely useful. I have no hesitation in recommending Powrtouch. Thank for your help.
First time caravan owner with new Bailey Unicorn iv twin axle Pamploma.Had fitted the powrtouch mover, what a great piece of kit. Used it for the first time to manoeuvre the van in between two other vans in barn storage. Absolutely simple to use. Could play with it all day.
Great aftersales service as well from powrtouch who I contacted with a question. Quick response with the answer to my query. Brilliant throughout, highly recommended product and after sales.
Alex showed great initiative solving our problem with the motor mover and Richard came back from holiday to replace the mover. Brilliant
The technical team, and in particular Alex Thomson, were absolutely brilliant in their help and advise for replacing an actuator which was faulty and replaced under waranty with no fuss or delay.
Wonderful service and would recommend them wholeheartedly !
Well done !
Roll pin shear first time out on mover. Mobile engineer sent to check out system and repair. Excellent professional service sorted out by Alex.
Fantastic after sales service. Really helpful! Thanks
Excellent service, my unit fail just out of warranty they helped out when found unit had failed completely, and an arrangement was reached with cost of replacement part, cant but be happy with outcome
We had an issue whilst on a campsite in North Devon over 100 miles from home. Whilst our motor mover had worked perfectly when we were getting the caravan off the drive and onto the campsite pitch it wasn't working when we needed to move it.
We called and spoke to Mark at PowrTouch and he took us through all the possible issues and managed to remotely guide us on how to put the issue right (it was a faulty connection on one of the motors.) This was a huge help as we wouldn't have been able to put the van back on the drive at home without the motor mover.
Excellent customer service and support
Spoke with Alex. Very professional and helpful. Identified problem with simple diagnostics and replacement unit was shipped to me next day. Great service, Thanks
Unfortunately had a problem with one of the four motors on my AWD motor mover. checked it myself and came to the conclusion that the problem was with the motor assembly itself. Called powrtouch and spoke to Alex Thomson who was very helpful. We agreed that as I could remove the motor myself he would arrange to have my motor collected, this was done with no problems. within a few days he contacted me to say that he had tested the motor and believed that it had developed a fault, he arranged to ship a new one out which I have fitted and solved the problem. Thanks to Alex for your support, help and efficiency to resolve the fault
Had a problem with my Motor Mover. The bar connecting one side to the other sheared off. The mover was only fitted back in March, so contacted Powrtouch.
Their customer support agent Alex was very helpful.
After sending details of fault, motor serial numbers and a couple of pictures showing damage.
Alex arranged for their local engineer to contact us to make an appointment to come and fix it.
The engineer , Trevor, arrived when he said he would, carried out repair and checked everything was working.
All work carried out under warranty.
Great service, excellent company.
Great movers and Alex provided great support.
Had a problem with how a new Powrtouch Evolution had been wired by the dealer & phoned Powrtouch tech support and was put through to Alex Thomson.
Alex was extremely helpful & knowledgeable about the product, gave me the exact advice I needed and ensured the parts required were sent out that day.......good old fashioned customer support as it should be! Top Guy! Excellent, 5 stars!
Went to move caravan for holiday to Devon movers not working, phoned Powrtouch customer service who ran me through a procedure but still no good. They took my phone number and said an engineer would phone us, later engineer Trevor phoned and said he would be out early next day so we agreed. Phone rang later Trevor said he was on his way to us tested and fitted new part great job and excellent service and a big thank you to Trevor for going the extra mile.
Received prompt and very helpful response to a query regarding a spare part for my 10 year old motor mover.
They had the required part in stock and will be shipping it carriage free.
Over the weekend I was readying my caravan for a forthcoming trip. I needed to move it so that I could connect my car and check the lights etc. When I tried to use the powrmover nothing happened. I checked the manual and discovered what the flashing lights on the unit meant. On Monday morning I rang Powrtouch and explained my problem. I was led through a check list and then left to do a couple of other checks. I rang back and left a message stating I suspected the PCB was faulty.
My call was then returned and I was told a service engineer had a spare part and could be contacting me shortly. The engineer rang me and told me he would arrive in ten minutes.
He duly arrived and set to work. He agreed with my diagnosis fitted a new PCB, ran and checked the unit.
From first to last contact I was treated with politeness and understanding by everyone. When I said I was preparing for a trip this coming weekend they went out of their way to ensure I had a working product. My heartfelt thank to all especially Alex Thompson my telephone contact and the service engineer who did a very quick efficient job. Frank S
The staff took a lot of time and trouble to help identify and then supply the part I needed for the Powrtouch electric motor. Very friendly and efficient service - many thanks.
Just wanted to say thanks for you help.
Had the upgrade from Evolution Twin to Evolution AWD fitted yesterday by your engineer Trevor from Dudley.
I can't praise him enough, he was extremely courteous, made a tremendously neat job, he communicated well when arranging the fitting and I met him at the storage site at exactly the time arranged.
Top marks, 100 out of 100.
Manufacturer of quality caravan motor movers. Excellent customer service.