Powrtouch Frequently Asked Questions
Due to the ongoing situation with coronavirus we have regretfully closed our site to customers, this is to minimise person to person contact. We will still be able to offer our in house repair service but we can only accept parts for repair via post or courier. This was a very difficult decision to make in an unprecedented situation. Our phone lines are open 8.30 am to 5.30 pm Monday to Friday and 9 am to 1 pm on Saturdays, you can also contact us via email at info@powrwheel.com. We value your custom and we will endeavour to provide all our customers with the best possible level of service in this difficult time.
That depends on the model you need. Which make and model of caravan do you have?
Approximately two to three weeks, although if you need the caravan mover unit sooner we would do our best to get the unit to you by the time you need it.
Our national network of Powrtouch Trained and Approved Engineers allows us to install our caravan movers onto your caravan no matter where your caravan is located. Note.You must however provide a safe working environment i.e. we cannot fit on the street! and you may need to seek land-owners permissions/approvals if fitting is being carried out on a storage site or similar!
- The Original Powrtouch Classic Mover will push a 1,500kgs Caravan or Trailer up a 1 in 4 (25%) slope.
- The new Powrtouch Evolution Caravan Mover will push any weight of caravan (even the very largest twin axle) up a 1 in 4 (25%) slope
Our Movers start from approximately 35Kg
- We recommend minimum 85AH leisure battery for the Original Powrtouch Classic Mover.
- We recommend a minimum 100AH leisure battery for the new Powrtouch Evolution Caravan Movers.
We give a 'No Quibble' FULL FIVE year parts and labour guarantee if the caravan mover is purchased directly from and fitted by Powrtouch, or if purchased from and fitted by a Powrtouch Approved Dealership. We are able to offer a five year parts ONLY guarantee if you decide to fit the unit yourself.
All caravan movers will cope with the majority of terrains with no problems
We call you and let you know the day it will be dispatched by us, it is sent by over night carrier and should arrive with you the following day.
The fitter should contact you within a day or two of you receiving your caravan mover unit. He will make a mutually convenient appointment for the fitting of your unit
If you haven't access to one side of the caravan to engage one roller, the Powrbar will engage and disengage both rollers from one side of the caravan at the same time
The Powrtouch Unit is clamped to the chassis of the caravan; the motor cables are fed to the electronics which is housed inside the caravan.
A Powrtouch unit takes approximately 3 hours to fit and units can be easily moved from one caravan to another. Although you cannot move a single axle Powrtouch to a twin axle caravan and vice-versa, some makes of caravans may also have different chassis types so additional plates may be required.
If the caravan mover is correctly fitted then the action of the rollers driving the tyres will have no detrimental effect on them.
Yes, it will withstand typical weather and road conditions. Although we do recommend basic maintenance every 3 - 6 months. We are so confident we guarantee the Powrtouch for 5 years!
Yes, but it depends on what model and type of wheel clamp. The roller stands about 20mm away from the centre line of the tyre. You can use the Milenco 'Rise and Clamp' wheel clamp, SAS, Bulldog QD, 'SUPACLAMP' and the Pyramid Chock Wheel Clamp, if you know of other wheel clamps that also work with a Powrtouch please let us know.
Please contact Powrtouch regarding payment by cheque.
We accept all major credit and debit cards, including Visa, MasterCard, Switch and Solo. Unfortunately, we do not accept Diners and Amex.
We can assess your requirements and provide you with a product to suit your special needs
The Powrtouch system has a soft start to limit additional stress on your caravan and provide you with more manoeuvrability. The electronics automatically switch off after a short time, placing less strain on you caravan electrics and providing additional security. The handset has a special built-in safety device, making to difficult to switch on accidentally also an emergency stop button (FM Electronics Control Systems Only). An umbilical cord is also provided, so if your handset battery runs out, on-site, you can still manoeuvre your caravan with the Powrtouch.(FMCD Only)
We have a technical department who are willing to help no matter what your situation. Before consulting a Powrtouch Engineer always read the fault finding section of your handbook and carry out and testing required before contacting us. Our no-quibble 5-year guarantee assures you that help is at hand.